EVALUATION OF THE STRATEGIC LEADERSHIP DEVELOPMENT TRAINING PROGRAMME IN PUBLIC SERVICE COMMISSION OF KENYA FOR EFFECTIVE SERVICE DELIVERY

Abstract

This study focused evaluation of the Strategic Leadership Development Programme (SLDP) in Public Service Commission of Kenya for effective service delivery. The Programme which is offered at the Kenya School of Government (KSG) was evaluated to determine its effectiveness. Five evaluation questions provided guidance for the study as follows: How adequate and effective is the Strategic Leadership Development Programme? What are the satisfaction levels of different stakeholders regarding the Programme? How efficient are the trainees of the Programme being evaluated? What are the challenges facing implementation of the Programme? Finally, how can the implementers improve the implementation of the Programme? This evaluation study based its methodology on a convergent parallel mixed methods design. The study was anchored on the Human Capital Theory. Purposive and simple random sampling methods were adopted to identify a representative sample to participate in the study. Data collection was accomplished through the use of questionnaires and interview guides. Analysis of data was done using descriptive statistics and presented in tables and figures. Study findings show that the Programme was effective in transforming managers into efficient leaders and that beneficiaries were satisfied with the approach engaged. The study further established that there were several challenges facing the Programme implementation such as, over-emphasis on leadership skills in comparison to follower‘s group dynamics and team applications. The challenges of the course were compounded by very large classes that inhibited teacher-student interaction. The study recommends that the challenges facing implementation of the Programme be addressed through the engagement of strategic and participatory mechanisms by Kenya School of Government and the Public Service Commission. Further, the study suggests need for recruitment of additional resource persons for delivery of the course content. Finally incorporate the outlined changes and ensure that the classes are sizeable to decrease the student-facilitator ratio, enhance interaction and ultimately add value to the Programme‘s impact